"As an agency, we have always been more focused on the client facing issues. To be able to support our team... and improve our personal and shared workflows... has been invaluable."

• Staff was "one-foot-in" with Microsoft Teams and sometimes creating even more confusion.
• Communication was primarily over email and there were issues getting data into the right hands.
• Staff needed a method to adopt MS Teams without disrupting their vital work with children.

Despite having Teams in place, the staff primarily used it for basic communication, which limited its potential to improve collaboration and productivity.

There was a concern that adopting new digital workflows could distract staff from their primary focus—serving the children. This created hesitation and limited the willingness to embrace change.

• Internal communication increased and reduced reliance on email
• Day-to-day operations became smoother, reducing time spent on administrative tasks
• Staff felt more confident and empowered to use Teams effectively.

AP Logic’s approach focused on guiding the staff through hands-on training and tailored workshops that demonstrated the practical applications of Teams in their workflows. Employees not only improved how they worked but also embraced a culture of ongoing digital improvement.

The end result was an empowered team that could dedicate more energy to their mission, creating a lasting positive impact.